Accessibility Statement for Chesterfield Royal Hospital

This statement was prepared on Monday 16 October 2023 and will be reviewed on 20 December 2023.

This website is run by Chesterfield Royal Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. This accessibility statement applies to and was last reviewed on 18 October 2023.

For example, that means you should be able to:
•    Change colours, contrast levels and fonts
•    Zoom in without the text spilling off the screen
•    Navigate most of the website using just a keyboard
•    Navigate most of the website using speech recognition software
•    Listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:
•    The text will not reflow in a single column when you change the size of the browser window
•    You cannot modify the line height or spacing of text
•    Most older PDF documents are not fully accessible to screen reader software
•    Live video streams do not have captions
•    Some of our online forms are difficult to navigate using just a keyboard
•    You cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Communications team:
•    Email
•    Call 01246 513875

We’ll consider your request and get back to you in 10 working days.

If you cannot view the maps in our ‘patient and visitors’ section, please get in touch for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications team: 
•    Email
•    Call 01246 513875

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by visiting our 'contact us' page.

Technical information about this website’s accessibility

Chesterfield Royal NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We are in the process of developing a new website which will comply fully with Web Content Accessibility Guidelines. The new website's planned go-live date is week commencing 18 December 2024.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Some other accessibility features missing from our current website are:

  • WCAG 2.1.1 Keyboard
  • WCAG 1.4.10 Reflow
  • WCAG 2.4.3 Focus Order
  • WCAG 2.4.7 Focus Visible

We are developing a brand new website which will comply to WCAG 2.1 level AA.

Content that is not within the scope of the applicable legislation

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix:
•    Excel spreadsheets of our staffing figures
•    Annual reports (PDF)

We try to make sure that new PDF documents on our website are as accessible as possible.  If you are having problems accessing a particular document, please let us know at

Is there anything I can do to make PDF documents more accessible?

Useful information about ways to make Acrobat documents more accessible is provided on Adobe’s website.

Further information can be found on Adobe pages on accessibility.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 16 October 2023, with this website last tested in June 2023. This will be reviewed in June 2024

The test was carried out by Frank Digital, with content-specific testing conducted by the Government Digital Services