Accessibility Statement for Chesterfield Royal Hospital

This website is run by Chesterfield Royal Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. 
For example, that means you should be able to:
•    Change colours, contrast levels and fonts
•    Zoom in without the text spilling off the screen
•    Navigate most of the website using just a keyboard
•    Navigate most of the website using speech recognition software
•    Listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:
•    The text will not reflow in a single column when you change the size of the browser window
•    You cannot modify the line height or spacing of text
•    Most older PDF documents are not fully accessible to screen reader software
•    Live video streams do not have captions
•    Some of our online forms are difficult to navigate using just a keyboard
•    You cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Communications team:
•    Email
•    Call 01246 513875

We’ll consider your request and get back to you in 10 working days.

If you cannot view the maps on our ‘patient and visitors’ section, please get in touch for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications team: 
•    Email
•    Call 01246 513875

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by visiting our 'contact us' page.

Technical information about this website’s accessibility

Chesterfield Royal NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2022. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix:
•    Excel spreadsheets of our staffing figures
•    Annual reports (PDF)

We try to make sure that new PDF documents on our website are as accessible as possible.  If you are having problems accessing a particular document, please let us know at

Is there anything I can do to make PDF documents more accessible?

Useful information about ways to make Acrobat documents more accessible is provided on Adobe’s website.

Further information can be found on Adobe pages on accessibility.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 15 February 2022. The test was carried out internally by the Trust.