The Patient Experience Team is dedicated to making sure the Trust listens to people who use our services, their carers and relatives.
Your opinion is really important to us and we want to know what you think of Chesterfield Royal - maybe you've experienced great care, or have some thoughts on how we might improve. We help the Trust to improve by providing feedback from patients, carers and the public and giving information from their perspective to help develop services.
Patient Experience Team work includes:
- Collating your comments and suggestions through text messages, face to face discussions, hand-held tablets, comment cards, questionnaires and the Trust Website
- Involving and engaging you in Trust work through Patient and Public Partnership, which includes attending meetings and groups, staff training, and mystery patients, to name but a few
- Gathering and responding to information from independent feedback sources, such as Healthwatch and NHS Choices
- Working on projects aimed at improving patient experience, including our quality strategy ambitions (click here to find out more about our quality strategy)
All the information we collect from you gives us a picture of patient experience for the Trust and for individual services. This is then used to find areas to focus on for improvement and to let staff know when you think you have had good care.
If you have any feedback about a service you have received at Chesterfield Royal - good or bad - we'd love to know. To provide your feedback about Trust services, please go to our online survey and “tell us what you think” (click here).
The Patient Experience Team are:
Vikki Develin – Patient Experience Manager
I have worked in the NHS since 2000 and believe that patients should be at the heart of everything we do. I think that understanding patient experience is key to improving quality and care in the NHS. During my time working for the NHS, I have also studied with the Open University, gaining a first class honours degree in 2012, followed by a Masters degree in Advancing Healthcare Practice in 2016. I chose the NHS and patient experience as the focus for my studies.
Before joining Chesterfield Royal in 2014, I worked in Patient and Public Involvement at Nottingham University Hospitals NHS Trust. I came into the job of Patient Experience Manager here at the Royal in February 2016; part of my role is to support patients, public and staff to engage in improving patient experience. I enjoy working here at the Trust and would really like to get more patient and public partners involved in our service improvements.
Melanie Bristow – Patient Experience Adviser
I have worked in the NHS for the past 18 years and all that time has been for the Patient Experience Team. As a Trust we have always cared about what our patients think but never more so than now. The patients’ experience should be at the forefront of everyone’s mind when they are being treated. I am so proud to work for a hospital where patients recommend us for compassionate care. If I can help the Trust and its staff to get this message out there then I am doing a good job.
Gemma Carley – Patient Experience Administrator
I started working for the Patient experience team at the Trust in February 2007, as administrative assistant. Patient experience is important to me because I want every patient to have the best experience possible.
Now we have shared our stories with you – we would love it if you shared yours with us!