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The Trust’s Quality Strategy was launched in 2016, where we set out our ambitions for the next two years to support our aim to provide ‘outstanding’ care and treatment. To get us there, one of our ambitions is that patients and those close to them are treated with respect and dignity at all times. Our ambitions were decided by talking to patients, visitors and staff, looking at how we’ve done in the past and taking into account what the national priorities are.
To ensure that patients are truly respected and valued as individuals, the Trust intends to produce written standards and this is where we asked for your help. We will be taking all the feedback shared by patients, carers and visitors to help us think about what is important to you when we are developing our standards. Watch this space!
Communication can mean lots of different things. It might be the way people talk to you or try to tell you something. It might be the way our written information looks or what it says. Or it might even be the ways we keep you informed and tell you what is happening. We think the way we communicate with you is really important to help you have the best experience possible while you are here.
We spoke to lots of people who gave us some really positive feedback, and we also have some areas to look at for improving. So, a big thank you to those who took the time to speak with us.
You can tell us what you think online, by clicking here. We would be really grateful if you could take a few minutes of your time to tell us about your views on communication. We will then share your thoughts with our staff, to let them know where communication is good and where we might need to look at making some changes.