Common Hearing Aid Problems

Fault

Cause

Remedy

Hearing aid doesn’t seem to be working

Flat battery


Battery in the wrong way

Tubing blocked with wax

Tubing is twisted, squashed or split.

Electronic fault

Replace with new battery

Reverse battery


Pull tubing off plastic hook, clear and clean tubing. Blow dry and reattach to hook

Request repair appointment to replace tubing

Request repair appointment

Aid works but no sound except rushing/ buzzing noise

Aid switched to ‘T’ setting.

Internal fault

Switch hearing aid off and back on

Request repair appointment

Hearing aid whistles when worn

Earmould not fitted in ear correctly

Earmould fitting badly

Excess wax in your ears

Plastic tubing or hook has become loose or split

Volume too high

Re-fit earmould, push it gently to check.


Request repair appointment

Ask GP to check your ears.

Request repair appointment


Turn hearing aid down or request fine tune appointment.

Hearing aid output is low/ or sound is distorted

Tubing partially blocked



Tubing is twisted, squashed or split

Battery almost exhausted

Internal fault

Pull tubing off plastic hook, clear and clean tubing. Blow dry and reattach to hook 

Request repair appointment to replace tubing

Replace with new battery

Request repair appointment

Hearing aid works intermittently

Tubing partially blocked



Tubing is twisted, squashed or split

Internal fault

Pull tubing off plastic hook, clear and clean tubing. Blow dry and reattach to hook

Request repair appointment to replace tubing

Request repair appointment

The hearing aid is rubbing or feels sore when worn

Tubing too short or too long


Earmould can rub causing sore ear

Adjust tubing or request repair appointment

Request repair appointment

If you have any concerns or problems persist please contact the Audiology Department on:

Tel 01246 514403

Fax 01246 512019

Email: CRHFT.audiology@nhs.net