Care Quality Commission (CQC) Regulation

Raising Concerns

The Care Quality Commission (CQC) is no longer involved in the national complaints process.

Chesterfield Royal Hospital NHS Foundation Trust will investigate your complaint through their local resolution procedures, which are explained in the Advice Centre section of this website. If you're unhappy with the outcome, they will let you know how you can ask for a review.

However, from April 2010, all health and adult social care services (including Chesterfield Royal Hospital NHS Foundation Trust) that provide regulated activities will be required by law to be registered with us (that is with the CQC). Organisations must show they are meeting new essential standards of quality and safety across all of the regulated activities they provide.

If you are concerned about a health or social care organisation and the way it is carrying out its regulated activities you can raise your concerns with us. Call the CQC's customer services team, who are available 8.30am to 5.30pm, Monday to Friday on 03000 616161 or e-mail:

You can also write to: Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.

For more information about the CQC and the regulation process go to