How will the advice service help me?

The aim of the IBD service is to ensure patients are offered the best possible care, information and treatment.

What if I have a flare up between appointments?

Please contact the nurse specialist or your GP for advice. The specialist nurse may advise you over the phone, or arrange a clinic appointment if necessary.

Consultant Gastroenterologists:

  • Dr Spencer
  • Dr Sakellariou
  • Dr Dear
  • Dr Naylor
  • Dr Elphick
  • Dr Abdulrehman 
  • Dr Al-Rifaie 

Gastroenterologists secretaries:

  • 01246 512280 
  • 01246 513273

If you call, they will pass on your message to the relevant consultant.  Please be aware there may be a delay in responding due to clinical commitments.  

Pharmacy Help lines:

  • Medicines information: 01246 512655
  • Dispensary: 01246 512157

Information Service 

0300 222 5700
Mon, Tue, Wed & Fri: 09:00 – 17:00
Thu: 09:00 - 13:00


Crohn's & Colitis Support 

0121 737 9931 
(Mon to Fri: 13:00 – 15:30 and 18:30 - 21:00)

IBD advice line Monday to Friday 9am - 5pm, answerphone service and not to be used in emergencies 01246 512884. Average time to return the call is 48 - 72 hours of the working week. If the IBD nurses aren't able to make contact after 3 attempts they will send you a letter to say they attempted to call you back.
Email: - Monday to Friday. Not to be used in emergencies. Average reply time is 48 - 72 hours of the working week. Please don't attach pictures unless previously agreed.
Please include your full name, date of birth, hospital number/NHS number if you know it and you full contact details alongside a brief message/email.

If it's an emergency then please call 111 and they will be able to give you the most appropriate advice.

If you have questions not covered on this page, please do not hesitate to contact the IBD nurses.
Your IBD nurses are:

  • Kath Phillis - Avanced IBD Clinical Nurse Specialist (CNS)/IBD Clinical Lead
  • Kerrie Adams - IBD CNS
  • Laura Billard - Gastronterology Clinical Nurse Specialist

Please note we do not provide a drop in service.  If you have IBD related concerns or signs of a flare up, please use the contact details above.

IBD Advice Email Form