Introducing our new video clinic appointments

Our new video clinic means you can have an outpatient appointment without the need to visit the hospital.  It works like a normal outpatient appointment, except you see your clinician ‘virtually’ via a live online video link.

Video clinics give us a real opportunity to improve services for our patients, reducing unnecessary travel and risks of delay due to weather or transport issues.

Video appointments are only available for some clinics at the moment.  You will only have an online video appointment if:
•    Your doctor/nurse thinks you would benefit from it
•    You have told us you are happy to have a video appointment rather than come to the hospital
•    You have a booked video appointment

How will I know if I have a video appointment?

The appointment will have been arranged by your clinician in a recent appointment

How do I join my video appointment?

To use the video clinic, you will need:
•    Internet access
•    Either a Google Chrome or Safari browser
•    A pre-booked video appointment

Instructions

  1. Click on the right service for your appointment from the list below (eg. Therapy Services)
  2. On the next screen click the ‘Start video call’ button’ to enter the video waiting area.  This will take you through the video call set up.
  3. Music will play to show that you have successfully entered your private virtual waiting room. Your clinician will know that you waiting.  You will also be able to see where you are in the queue (e.g. ‘you are first in the queue’).
  4. When your clinician is ready, they will join you on the screen and your appointment will begin
  5. Click on ‘end call’ to finish the consultation. (You can withdraw consent at any point during the consultation by using this button.)

After your video appointment, if your clinician decides that a face to face appointment is needed, this will be arranged by the clinician. During the COVID-19 outbreak face to face appointments will only happen in exceptional circumstances. The clinician may suggest future appointments may be more appropriate via telephone instead of video. 

Troubleshooting and patient information leaflets can be found below, if you need further information.

If you have any specific concerns please contact the relevant department using the phone number on your clinic letter.

Video clinics are completely confidential and secure. Your call cannot be accessed by anyone else. Your clinician will be in a private room, just as if they were meeting you face to face.  Please use a private room too, so you can hear everything that is said and to make sure your privacy is protected. We request that you do not record the video consultation.  

Please note that video clinics are currently in a 'testing' phase and you will be asked for feedback at the end of the session, when a short questionnaire will appear on the screen. We welcome your feedback, so please take a couple of minutes to complete it if you can.