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Our Patient Hub service, aimed at helping our patients to manage their own appointments online, has now successfully gone live with the first 4 specialties – Head and Neck, Urology, Cardiology & Breast.
Patient Hub is there to improve the patient experience, reduce the volume of calls to our Outpatient Call Centre and provide a faster route through to the team by telephone for those who need it.
It will also have an environmental and financial impact, reducing the hundreds of thousands of printed and posted appointment letters each year; allowing us to put this cost saving towards improving our service.
In order to support a fast but safe implementation of the Patient Hub in response to COVID-19, we have initially gone live with limited functionality. We will review phase 1 within a two week period and be in touch regarding the next specialties to adopt the Patient Hub for phase 2.
You can find out more about how it works and how it could help you by taking a look at the leaflets and flyers below…just click on the documents to download.