Patient Hub

We’re making things easier helping you to manage your appointments online

We use the secure online portal Patient Hub, allowing you to CONFIRM, REBOOK or CANCEL your hospital appointments.

What is Patient Hub?

A secure online portal which allows you to access all of your appointment information in one place, by using your smart phone, tablet or computer. You’ll be able to confirm, rebook or cancel your hospital appointments.

Why am I being offered this new appointment reminder service?

Chesterfield Royal Hospital is working hard to save costs, such as post and print. These savings mean more money for nursing services and lifesaving equipment.

You’re also less likely to miss appointments because of postal delays or errors.

Do I need to create a Patient Hub account?

No, the hospital will create the account for you. As soon as you are a patient of the hospital, there will be an account in your name. You only need to access it when you need to see your appointment details.
Please make sure we have your up-to-date mobile number

How do I get access to my account?

All patients with a registered mobile phone number or email address will automatically have access to this service.  A message will be sent please then follow these steps:
1.    Click on the link.
2.    You’ll be asked to enter either your mobile number or email address, together with your date of birth.
3.    You will then be sent a 6-digit authentication code by SMS, or by email if we don’t have your mobile number.
4.    Enter the 6-digit code. Please be aware the authentication code will expire in one minute
5.    Then you are securely logged in to Patient Hub
Patient Hub has clear login instructions for you to follow. After that, you can go back at any time.
If you have more questions, we’re happy to help. You’ll find many answers in our detailed Q&A document on the here.

Please make sure we have your up-to-date mobile number.

You can find out more about how it works and how it could help you by taking a look at the leaflets and flyers below… just click on the documents to download.

"I've Arrived"

In addition to the above the Trust has recently introduced an additional service called ‘I’ve Arrived’ which is a feature of Patient Hub. Easy to use – no log in details required just a simple check box once you have arrived on site by following the link within the text message.

As hospitals prepare to open up in-person appointments, it’s crucial to maintain site safety.  With physical distancing measures in place, there will be reduced seating, which means patients may have to go to wait elsewhere in the hospital. I’ve Arrived continues to manage patient flow from their arrival on site. Patients ‘queue’ by waiting in their cars, or outside areas until they are messaged to enter the clinic.

In order for these services offered to work efficiently we need to have all up to date contact details for our patients, particularly mobile numbers as this is the main method of contact used. We urge you to check with the Trust at each point of contact that we have got your current correct details stored in our Patient Administration System.