We understand that a stay in hospital can be a worrying and stressful time - not only for patients but for their friends and family as well. Hospedia is a system that aims to keep people in touch by bringing entertainment and communication to the patients' bedside.
At Chesterfield Royal Hospital the Hospedia system offers TV, telephone, free 24hr radio, and other information services. Most beds have a Hospedia unit helping patients to stay in touch, keep relaxed and entertained.
To access the system you need to set up an account. You can do this before coming to hospital by calling 0845 414 1234. Once you have registered, you need to buy a Hospedia card. These cost either £3.50, £5.00 or £10.00 and can be bought over the telephone or at a vending machine on your ward and throughout the hospital. What do you get?
Telephone - With a telephone right at your bedside it's easy to keep in touch. Outgoing calls from the bedside cost 10p a minute to any landline with a 20p minimum connection charge, calls to mobiles will vary according to your provider. Incoming calls are on a premium rate line to the bedside and callers are advised when they call a patient’s bedside phone by an automated recording.
Television - With a choice of TV channels you won't miss watching any of your favourite programmes. Available package prices and options are published at vending machines across the hospital, where payment cards are available in £3.50, £5 and £10 denominations. Alternatively, call the Customer Care Centre on 0845 414 1234 if you would like to purchase credit for the bedside system using credit or debit card.
Television is free on children’s wards from 7am and 7pm but parents can purchase further viewing after 7pm if they wish.
Radio - Listen to a choice of national and local radio stations
Hospedia also offers the following free services:
- 24 hour radio
- Answer phone service
- Free messaging service to let friends and family know your personal number
- Hospedia personal telephone number which will transfer with you if you are moved within the hospital
- Hospedia information channel
- On site staff 7 days a week plus call centre manned 24 hours a day
For more information about Hospedia click here.