If you want help with a concern, PALS can support you. They will tell you what will happen and try to get a response as soon as possible. In most cases, a member of staff from the service your care is under will get back to you with a response. Concerns should be resolved within three working days; if this is not possible, the staff member should contact you to agree to a date to get back to you. PALS can help you if this doesn’t happen, so please let them know.
If you wish to raise a formal complaint, PALS can take some details and get someone from our Assistance and Complaints Service to contact you; they can talk you through what will happen and help you with your complaint.