If you are unwell or injured, it’s important to choose the right service to make sure you get the best treatment as quickly as possible. You may not need to see your GP or go to the Emergency Department.
If you're unsure of where to go for help, start with NHS 111 online.
Find out more about the range of local options for accessing health advice and treatment:
If you need urgent mental health support, help is available in Derby and Derbyshire:
- Visit one of the crisis drop-in services open Fridays and Saturdays 6pm to 11pm, and Sundays 2.30pm to 5.30pm:
- Buxton Mental Health Crisis Support Drop-In service (Zink HQ, Clough Street, Buxton SK17 6LJ)
- Ripley Mental Health Crisis Support Drop-In service (The Croft, Slack Lane, Ripley DE5 3HF)
- Swadlincote Mental Health Crisis Support Drop-In service (12-14 West Street, Swadlincote DE11 9DE)
- Go to one of the safe havens open every evening from 4.30pm to 12.30am:
- Derby Safe Haven (309 Burton Road, Derby DE23 6AG): 0330 0083722
- Chesterfield Safe Haven (188 North Wingfield Road, Grassmoor, Chesterfield S42 5EJ): 01246 949410 or make a booking online.
- Call the mental health helpline and support service – available 24/7: 0800 028 0077. You can also contact the service via SignVideo if you are Deaf or hearing impaired: www.
In an emergency or life-threatening situation, please go to your nearest Accident & Emergency (A&E) or call 999.
For more information on urgent mental health support and help in a crisis, please visit the Derbyshire Healthcare NHS Foundation Trust website.
For common ailments and illnesses, such as:
- Grazed knee
- Sore throat
A lot of illnesses can be treated at home with medicines and by getting plenty of rest. Self-care is the best choice to treat very minor illnesses and injuries.
If you are unsure about whether your illness requires self-care, please visit NHS 111 online.
Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist, or even a GP, and can arrange a face-to-face appointment if they think you need one. They can also assess if you need an ambulance and send one immediately, if necessary.
The service is available 24 hours a day, 7 days a week.
Feeling poorly and need advice about:
- Stomach upset
- Aches and pains
To find your nearest pharmacy and opening times, visit NHS find a pharmacy webpage.
For symptoms that don’t go away, such as:
- Ear pain
- Back pain
- Stomach pain
To find your nearest GP surgery and opening times, visit the NHS 'search for a GP' webpage.
If you struggle to make a GP appointment during working hours, you can get evening and weekend appointments with a GP, nurse of healthcare professional by visiting the GP appointments and booking webpage.
When it’s urgent but not life-threatening, such as:
Our four Urgent Treatment Centres (UTCs) - Buxton, Ilkeston, Ripley and Whitworth Hospital - are open seven days a week, between 8am and 8pm across Derbyshire.
Ilkeston Urgent Treatment Centre is currently operating an appointment-only service via NHS111, please call 111 or go online to 111.nhs.uk to book an appointment. Ripley Urgent Treatment Centre is open to walk-in patients only.
Our Urgent Treatment Centres are run by highly skilled paramedics and specialist nurses. GP cover is also provided to further broaden the level of clinical expertise and supervision available in each of the centres.
For residents of Derby City, the Derby Urgent Treatment Centre, run by One Medical Group, is also available to treat minor injuries and illnesses.
Urgent Treatment Centres (walk-in and NHS 111 appointments) are located at:
Telephone: 01298 214 000
Telephone: 01773 743 456
Telephone: 01159 305 522
330 Bakewell Road
Telephone: 01629 580 211